Warranty regarding the products delivered
Legal warranty for all customers
In accordance with Articles 1641 to 1643 of the Civil Code, the seller is required to guarantee the products against hidden defects which make said products unsuitable for their intended use, or which decrease said use thereof to such an extent that the purchaser would not have purchased them or would have paid a lower price if he had been aware thereof.
In the event that a hidden defect is observed, the customer shall act rapidly, in accordance with Article 1648 of the Civil Code, and have the choice between returning the product with a hidden defect and obtaining full reimbursement thereof, or keeping it and obtaining partial reimbursement.
The seller is not required to guarantee the products against hidden defects which the customer could or should have been aware of at the time of the purchase.
Likewise, the seller is only required to guarantee the products against the hidden defects of which he was aware at the time of the sale and of which he refrained from informing the customer.
Only the invoice, receipt or voucher constitute warranty certificates for the purchaser vis-à-vis the seller. These documents must be kept by the customer and the originals presented.
Complementary legal warranty for customers having the capacity of consumers
In accordance with Article 1649 quater of the Civil Code, a purchaser having the capacity of consumer also benefits from a two-year legal warranty for all compliance defects which existed when the product was issued and which appeared within two years as from issuance thereof.
This warranty includes the repair or replacement of the defective product, without expense for the consumer.
If, however, this repair or replacement is not possible, disproportionate for the seller or would result in serious inconvenience for the consumer, an appropriate discount or reimbursement may be proposed to the consumer, with the return of the defective products by the latter.
In the event that spare parts or specific accessories necessary for the repair of the product are no longer available from the manufacturer, the seller cannot be held liable for the loss of possible uses of the product.
The consumer is required to inform the seller of the lack of compliance, in writing, within a maximum of two months as from the date on which the defect is observed, under penalty of forfeiture of his right to claim.
Only the invoice, receipt or voucher constitute warranty certificates for the purchaser vis-à-vis the seller. These documents must be kept by the customer and the originals presented. The warranty period starts on the date mentioned on these documents.
This warranty does not apply in the event of a defect arising from incorrect use, external causes, poor maintenance. usual wear and tear or any use which does not comply with the instructions of the manufacturer or seller.
In the event of damage, theft or loss of a product sent for repair, the seller's liability shall in any case be limited to the selling price of the product. The seller cannot, under any circumstances, be held liable for the loss or reproduction of data stored in or by electronic devices sent for repair.
Warranty for services provided
The seller undertakes to provide the services with due and proper care.
The customer benefits from a guarantee that the services provided comply with the services initially requested. In the event of an anomaly detected during this period, the seller will ensure the correction thereof free of charge and at the earliest opportunity, provided that the seller has been duly informed of the anomalies detected. Services requested following an unauthorized intervention or modification, an error in handling, non-compliant use by the customer or an anomaly caused by the intervention of the customer or a third party are expressly excluded from the guarantee of compliance.
The seller represents that the results of the services protected by intellectual property law constitute original creations. In the event that the seller calls on external service providers to provide all or part of the services, it represents that it has obtained all rights and authorizations necessary to provide these services.
Consequently, the seller guarantees the customer against any action, complaint, accusation, claim or objection from any person invoking an intellectual or industrial property right, or an act of unfair competition, on all or part of the services provided.